IncidentMonitor™ ITIL Service Desk Software Hosted on Your Own Servers

IncidentMonitor ITIL®-enabled service desk software is available as an On-Premise install or Software-as-a-Service (SaaS). With the On-Premise option, our service desk and help desk software is installed on your servers. Our qualified support teams will help you implement and configure the application, train your administrators and provide exceptional application support.

We have a very simple license model:

  • no additional modules;
  • server license are not required;
  • unlimited, free end user access;
  • support for an unlimited number of assets; no surprises.
  • In order to maximize your investment, we offer dedicated and concurrent licenses. You can mix licenses for the most cost-effective license combination.

Below an example of the launch path (start page) of the Windows client

start screen Windows client IncidentMonitor service desk software

Monitor 24-7 offers the following Flexible Pricing options for On-Premise installs:

  • Subscription pricing - this option will allow you to minimize the initial cost and use your operating budget, rather than capital budget. With this option you pay a yearly license cost;
  • Perpetual pricing - this option allow you to purchase licenses, in full, at the time of implementation.

Below a few screenshots of the web interface.

service desk and itil software screens

ITIL Workflow and Service Catalogue Form Designer
IncidentMonitor Service Desk Software offers a workflow designer which helps you to create the most advanced process flows within a few clicks. Combine this Graphical designer with our Graphical Service Catalogue Form Designer and you get the most advanced and flexible solution.