Service Desk Software Features for Management

As a manager, you need to ensure that you select a solution that supports all of your organization's requirements at the lowest possible cost. The solution has to be robust and user-friendly. Your staff should not have to become become "power users" and navigate complex windows to submit or update tickets.


Our customers have asked for:

  • To have an overall view of your support organization
  • To be notified when it is necessary
  • The service management tool supports your work flow and you are not forced to use an 'out of box', inflexible work flow
  • To collapse multiple processes (support, development, sales, etc.) into one application platform
  • To get the reports you need, when you need it
  • And last but not least, a solution that is very easy to use by your teams.


IncidentMonitor™ provides you with:

  • Simple administration, without losing any capabilities.
  • A tool that gives you a flexible work flow engine
  • Completely integrated messaging...into and out of the application. Service is all about communication.
  • SOX and ITIL® support
  • A detailed and reportable audit trail
  • Scalable solution that grows with your organization
  • Advanced reporting with an option to schedule report delivery and manage your custom reports
  • Interactive management dashboards
  • Multiple business support and process support
  • Clear and simple license model. We use a "no-module" approach, with no surprises. Licenses are required ONLY for service desk staff.
ITIL Workflow and Service Catalogue Form Designer
IncidentMonitor Service Desk Software offers a workflow designer which helps you to create the most advanced process flows within a few clicks. Combine this Graphical designer with our Graphical Service Catalogue Form Designer and you get the most advanced and flexible solution.