IncidentMonitor™ ITIL® Service Desk and Help Desk Software Features

Over the years, we have added significant features to IncidentMonitor™. All new features are available to our customers at no additional cost. We do not believe that customers should be penalized with additional costs as their requirements change over time.

service desk and itil software screens

Browse through the pages and see if we meet your needs. We are sure that we will exceed your expectations. And...if you don't see the feature you are looking for. Ask us. We simply cannot list all of the application's features!

Following are some of IncidentMonitor™ features, grouped into areas of interest.


ITIL Workflow and Service Catalogue Form Designer
IncidentMonitor Service Desk Software offers a workflow designer which helps you to create the most advanced process flows within a few clicks. Combine this Graphical designer with our Graphical Service Catalogue Form Designer and you get the most advanced and flexible solution.